Sign-In
Register
Please choose an option to Register
Register as Freelancer
Register as Client
Close
Bellgigs
Bridging Skills and Opportunities
Sign-In
Register
☰
Back To Interview Q & A
Back To Interview Q & A
Home
About Us
Apply for Jobs
Build Resume
Interview Questions & Answers
Contact Us
Help
Suggested Certification for Avaya
Avaya.com Learning - Training and Certification
Recommended Book 1 for Avaya
★★★★☆
Check Amazon for current price
View Deal
On Amazon
Recommended Book 2 for Avaya
★★★★☆
Check Amazon for current price
View Deal
On Amazon
Recommended Book 3 for Avaya
★★★★☆
Check Amazon for current price
View Deal
On Amazon
Recommended Book 4 for Avaya
★★★★☆
Check Amazon for current price
View Deal
On Amazon
Recommended Book 5 for Avaya
★★★★☆
Check Amazon for current price
View Deal
On Amazon
Note:
*Check out these useful books! As an Amazon Associate I earn from qualifying purchases.
Interview Questions and Answers
1. What are the core components of the Avaya Aura platform?
https://documentation.avaya.com/bundle/AvayaAuraCoreSolutionDesciption_r10.1/page/Avaya_Aura_core_components_T.html
2. How does Avaya Communication Manager differ from Avaya IP Office?
https://documentation.avaya.com/bundle/IPOfficeSolutionDescription/page/IP_Office_and_Avaya_Aura_Communication_Manager_interoperability.html
3. What is an Avaya Session Manager and what role does it play in a VoIP environment?
https://documentation.avaya.com/bundle/IPOfficeFeatureDescription/page/Session_Manager.html
4. Explain the difference between SIP and H.323 protocols in Avaya systems.
https://documentation.avaya.com/bundle/AvayaExperiencePortallibrary_r812/page/ExtSysH323SIPComparison.html
5. What are Avaya System Platform and Avaya Breeze used for?
https://documentation.avaya.com/bundle/AvayaBreezeHelp/page/Avaya_Breeze_summary.html
6. How do you add a new user or extension in Avaya Communication Manager?
https://documentation.avaya.com/bundle/AdministeringAvayaOceana_r310/page/Adding_a_new_user.html
7. What are the steps to configure a SIP trunk in Avaya Aura?
https://documentation.avaya.com/bundle/IPOfficeManager/page/Configuring_Standard_Mode_SIP_trunk.html
8. How would you troubleshoot when an extension is not registering with Avaya Session Manager?
https://documentation.avaya.com/bundle/Planning_Administering_Avaya_IX_Workplace_Client_Android_iOS_Mac_Windows/page/Avaya_Workplace_Client_does_not_register_to_Session_Manager.html
9. What tools are commonly used for Avaya system administration?
https://documentation.avaya.com/bundle/IPOfficeServerEditionDeploy11_1/page/ConfiguringIPOfficeServerEditionSolution.html
10. What’s the purpose of Avaya Site Administration (ASA)?
https://support.avaya.com/css/public/documents/003805149
11. What is Avaya Experience Portal and how does it integrate with IVR systems?
https://documentation.avaya.com/bundle/AvayaExperiencePortallibrary_r812/page/SpeechServers.html
12. How do vector routing and VDNs (Vector Directory Numbers) work in Avaya systems?
https://documentation.avaya.com/bundle/CMScreenReference_R10.2.x/page/vdn.html
13. What is the role of the Avaya CMS (Call Management System)?
https://documentation.avaya.com/bundle/UsingAuraAXPPrivateCloud/page/Avaya_Call_Management_System.html
14. How can you analyze agent performance in Avaya CMS reports?
https://documentation.avaya.com/bundle/UsingAnalyticsExperiencePlatform/page/Agent_Performance_Summary.html
15. What is an ACD (Automatic Call Distributor) and how does Avaya implement it?
https://documentation.avaya.com/bundle/CommunicationManagerPOS_R10.1/page/CommunicationManagerACD.html
16. What are common issues you encounter in Avaya IP phones and how do you resolve them?
https://documentation.avaya.com/bundle/IPOfficeSystemMonitor/page/Problems_involving_IP_Phones.html
17. How do you back up and restore Avaya system configurations?
https://documentation.avaya.com/bundle/AdministeringAvayaAuraSystemManager_r10.1/page/PEM_AboutIMSMElementManager.html
18. What are some methods for diagnosing one-way audio issues in Avaya VoIP calls?
https://documentation.avaya.com/bundle/AvayaAuraMaintenanceProceduresforCM_R8.0/page/DignosingOne_WayOrNo_WayTalkPath.html
19. How do you handle SIP trunk registration failures?
https://www.linkedin.com/advice/0/how-do-you-handle-sip-registration-failures-fallbacks
20. How do Avaya logs help in identifying system faults?
https://www.linkedin.com/advice/0/how-do-you-handle-sip-registration-failures-fallbacks