Suggested Certification for Quality

Certified Manager Of Quality/Organizational Excellence Certification Preparation - asq.org
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Recommended Book 5 for Quality

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Interview Questions and Answers

Customer feedback is crucial for understanding customer needs and expectations, identifying areas for improvement, and measuring customer satisfaction.

Lean manufacturing is a production philosophy that focuses on eliminating waste and maximizing efficiency in all aspects of the manufacturing process.

Common quality certifications include ISO 9001, AS9100 (aerospace), IATF 16949 (automotive), and various industry-specific certifications.

Benchmarking is the process of comparing your organizations practices, processes, and performance metrics to those of best-in-class organizations to identify areas for improvement.

A defect is a nonconformity to specified requirements or standards that could lead to a product or service failing to meet customer expectations.

Process capability analysis assesses whether a process is capable of meeting specified requirements. It involves comparing the process variation to the specification limits.

Costs of quality include prevention costs (costs to prevent defects), appraisal costs (costs to assess quality), internal failure costs (costs of defects discovered before delivery), and external failure costs (costs of defects discovered after delivery).

Root cause analysis (RCA) is a systematic process for identifying the fundamental causes of a problem or event.

Continuous improvement is an ongoing effort to improve products, services, or processes. It involves identifying areas for improvement, implementing changes, and monitoring the results.

ISO 9000 is a family of quality management systems standards, developed and maintained by the International Organization for Standardization (ISO).

Statistical Process Control (SPC) is the application of statistical methods to monitor and control a process. It helps to identify and eliminate sources of variation in a process.